Broadwater Lane, Royal Tunbridge Wells, Kent TN2 5RP

Tel: 01892 527588

Broadwater Down Primary School



Here is a list of frequently asked questions from the Roblox website.


What steps can I take to make my child's account private?

 There are a number of account settings available to keep your child’s Roblox account private.

For users age 12 and under, we take extra precautions to ensure their safety and privacy by automatically enforcing more restricted settings so they can only send a direct message to other users that are accepted as friends on Roblox.

Users and their parents can enable an Account Restrictions setting from within the Security Tab of the Account Settings page. This setting only allows users to access a curated list of age-appropriate games on the platform and it prevents them from chatting with anyone. An Account PIN setting is also available, which requires a 4-digit code to make changes to the account settings.

For more information on chat settings and setting proper safety measures, click here.

 Below is a video to show how to change the privacy settings on a Roblox account.


How to change the privacy settings on a Roblox account

What can I do to keep my child's account secure on Roblox?

 In general, Roblox encourage all players to:

  • Use a unique password that has a combination of numbers, letters, and special characters. Never share your password with anyone, even if it’s a friend you know in real life.
  • Keep your account and personal information (including your name, email, address, phone number, or real life photos, etc.) to yourself.
  • Enable ​2-Step Verification​ to prevent strangers from accessing your Roblox account.

For more information on keeping your child’s account safe, click here.

How can I see what my child is doing on Roblox?

Roblox has several ways to monitor account activity. While logged in, you can view the following histories from their related sections:

  • Direct and small group chat (Chat feature found in the lower right corner of the apps). There you can see individual chat histories. This feature is limited to Friends, and Friends of Friends.
  • Private message history (Messages)
  • Friends and Followers (Friends)
  • Virtual item purchase and trade history (My Transactions, browser only)
  • Creations such as games, items, sounds, ads...etc (Create, browser only)
  • Recently played games (Home, Keep Playing or My Recent)

Additional Security 

  • Account Restrictions
    This feature allows parents to limit the types games the child can play, and the account's ability to chat. Enabling Account Restrictions will lock an account's Contact Settings so that no one can send messages, chat in-app or in-game with the child. Account Restrictions will also limit play to games that are on a pre-approved list that has been verified by Roblox.
  • Parent PIN
    Parents have the option to add a four-digit PIN to lock the account settings. Once a PIN is added, it will be needed to make any changes to the account settings. This feature protects your password, email address, and privacy settings.
  • 2-Step Verification
    This feature makes it so no one else can login to the account even if they know the password. When your child logs in from a new device Roblox will send you a code via email. The player can not log in without that code. Since only you have access to your email account, only you will be able to get the security code.